In a news article I recently read, the following statement about Toronto Mayor Rob Ford stood out:
"If he was really interested in saving money, he'd sit down with front-line workers who know where to find waste and how to make city operations run more efficiently,..." - CUPE 416 Vice President Dave Hewitt
I couldn't agree more. When you begin to strip down the layers of white collars, blue collars, unions, freelancers, employees, managers and CEO's, it all boils down to common sense when it comes to understanding how to trim the fat in an organization.
You don't need a degree to see that front line workers are exposed directly to the business process and yet, they seem to be ignored more often than not. If we took more time with those in the front lines, we would better be able to streamline any business operation.
Perhaps those that rise in the ranks start to become out of touch with what's going on up front or a qualified manager from another area is suddenly in charge and takes a quick look around to see what's happening, without spending more time in the front lines before officially 'managing'.
